Help and support
Let us get you unstuck.
Tell us what happened, which device you use, and the steps that led to the issue. Do not send private family records or passwords.
Contact
Email support@nemaio.app. We aim to respond within two business days.
Email Family3 supportInclude these details
- iPhone or Android model and operating system version.
- Family3 version shown in the store.
- A short description of what you expected and what happened.
- A screenshot only if it contains no sensitive family information.
Family3 works locally without an account. Cloud backup and live collaboration require an internet connection and an optional account.
Privacy and deletion
Read our Privacy Policy or follow the account deletion instructions. For access, correction, export, restriction, objection, or another privacy request, email support@nemaio.app.